Delivery and dispatch
We offer the following delivery options:
Standard delivery within Austria: EUR 10
Delivery within the EU: EUR 20
For deliveries outside the EU, please contact us by sending an e-mail to firstname.lastname@example.org and we will calculate the delivery charge as soon as possible.
Orders in the online shop exceeding EUR 100 will be delivered free of charge within Austria.
Orders in the online shop exceeding EUR 150 will be delivered free of charge to Germany.
The prices quoted above do not apply to our exclusive ÖW art deco porcelain. Naturally, you can order it from us, but this can only be done by e-mail, because we take special care over packaging these items and want to be sure that they reach you safely. Thank you for your understanding. Especially with the porcelain, delivery charges vary because of the weight and the shatterproof packaging.
Please send your detailed request for this wonderful, lovingly crafted tableware to email@example.com, and we will calculate the delivery charge as soon as possible.
We use Österreichische Post AG for deliveries within the EU and FedEx for international deliveries.
The delivery time is normally 5-7 working days. This is only a guide and is subject to your order being accepted and approved. Working days are defined as Monday to Friday from 8 a.m. to 6 p.m., excluding public holidays. The expected delivery time is calculated from the time when you were sent confirmation of dispatch.
Please note that deliveries may take longer to certain regions, for example overseas, or if your order requires additional security checks.
For more information about delivery delays in your area or to postpone your delivery, please contact our Customer Services by calling +43 1 512 24 18 (Mon-Fri 9 a.m. to 3 p.m.) or sending an e-mail to firstname.lastname@example.org.
For more information please see our General Terms and Conditions.