If you would like to place a special order, for example for our art deco porcelain or for Backhausen fabrics by the metre, do not hesitate to come to see us in Vienna, call us on +43 1 512 24 18 (Mon-Fri 9 a.m. to 3 p.m.) or send an e-mail to firstname.lastname@example.org.
Unfortunately it is not possible to add to an existing online order; please send any additions as a new order.
You can exchange your online order within 14 days of delivery with no need to give a reason, if you are not completely satisfied with the article in question. Under distance-selling regulations you also have a legal right to cancel your order and receive a full refund. If you do not wish to keep the article(s) ordered, please let us know within 14 working days of receipt.
Any articles returned must be in perfect condition, unworn and in their original packaging with all accessories, user instructions, brochures, labels, protective wrappers, leaflets and boxes. When we receive your goods, and subject to checking by our quality control department, we will process an exchange or refund as applicable. Goods are returned to us at the customer’s expense.
For more information please see our General Terms and Conditions.